Let's get you started with Expensed Meals

Frequently asked questions

We’re taking a look at your request. Within 2-3 business days, you should receive a contract outlining our business terms for Work Portal. Once you accept, you will be one step closer to setting up your work portal.

We take 2-3 business days to action Work Portal requests. Check if our email may have slipped into the spam folder of your email. If not, please reach out to concierge@doordash.com and we’ll be happy to help.

Signing a contract ensures you’re aware of what you are enrolling up for. Below is what is outlined in our contract:

  • An explanation of how our product works: You may set budgets from which your employees may place orders. You are only responsible for covering the amount of the budget you set - any overages will be charged to your employees. You can manage the employees who receive this budget through your Work Portal.
  • Payment terms: Your account will be set up to be charged after each meal, via the credit card you add on file.
  • General terms and conditions (Sorry, our lawyers made us include these)

You should receive a welcome email along with instructions to set up your DoorDash for Work account within 2-3 business days of signing your contract.

You will have to link a credit card in order to begin using your DoorDash for Work portal. We’ll send you more information along with our Welcome email. The steps are outlined below:

  • You will be provided a “Ghost Payer” account. A “ghost payer” account is a DoorDash account created by the DoorDash team that represents your company. This account will have the company’s credit card attached to it and will be charged whenever a company order is placed.
  • Once provided with this information, log out of your DoorDash account with your work email address and log back in using the ghost payer account log-in credentials provided by your DoorDash rep.
  • Once logged in, add a credit card to your company account by using the left panel and navigating to “Payment.” This card will be billed for all employee meals.

You only have to do this once and can log out of this account once this step is complete.

For more detailed information after your account is set up, click here.